We can make almost anything, and we love a challenge! With access to several manufacturers, we have a wide range of supplies available -- rings in ten different metals, scales, beads, charms, and even latex-free stretchable rings to create claspless or fitted designs.
Any items using jewelry findings such as clasps or ear wires will use surgical steel findings unless another material is specifically requested, and any such findings will incur an extra materials cost, to be determined upon invoicing. Weaves and patterns can be customized and combined to suit the commission; with the variety of materials available, this creates the potential for a piece that may never be duplicated.
Some items have restrictions to the base price. For example, most of our custom scalemaille items are priced to include 2 scale colors and one ring color. Other restrictions may include the length or width of a piece -- the difference between a bracelet/anklet and a choker/necklace. If your design exceeds the restrictions, you will see additional lines on your invoice noting this.
Unless otherwise written, the request must be paid in full before materials are ordered and work begins. Payment plans can be arranged via Square invoices if necessary; each invoice must be paid within 10 days of receipt. If a portion of the total cost is paid with a gift card or certificate, the remaining cost must be paid before work begins.
If you are ordering during our Holiday commission window (Nov 1-Dec 1 annually), keep in mind we will only accept the number of orders we can complete for holiday delivery. To claim a "spot" during this time, at least 50% of the total cost must be paid as a deposit unless otherwise discussed in writing and full payment completed before work begins. ND has the right to refuse a commission at any time during this window if it cannot be completed in time to ship by Dec 10 or be picked up by Dec 15.
Once the design and colors have been agreed upon and full payment has been received, no design or color changes will be made without a Change Fee (minimum $5 plus the cost of materials). We will provide progress photos via email throughout the design process so that any possible changes can be made as soon as possible. Some minor revisions for fit may be accepted without a Change Fee; this is at the discretion of the artist. A final photo will be sent when the item is complete.
A shipping address must be provided for every order regardless of pickup agreement to help prevent abandonment. It is the buyer's responsibility to update us with any change of address prior to shipping. Items will ship USPS Priority Mail, which includes insurance and tracking. The tracking number will be provided via email and/or Square. If an item is returned undeliverable, it will be the buyer's responsibility to pay for reshipment; if after 2 weeks the reshipment cost is not paid, the item will be considered abandoned. Abandoned items may be eligible for a partial refund and made available for sale to other customers.
Commissions are nonrefundable and not eligible for returns or exchanges. Payment of an invoice indicates acceptance of these terms. ND reserves the right to decline any commission at any time for any reason. These terms are subject to revision at any time.